Contact Us

Please use the Help Centre for any questions you have. If this does not answer your question please use the Contact Us form. Please note, as a web based company, all enquiries are handled by email.

        What are your opening hours?

We have offices in the US and UK so are available to handle enquiries via email from 0400 to 1800 EST.

        Are the passes actual tickets?

All Disney, Universal, Flextickets and SeaWorld products are actual tickets. However, we can issue etickets for Disney and Seaworld should this be requested.

        When will we receive our tickets?

Tickets are normally sent within ? days of booking excluding Public Holidays, unless advised at time of booking.
Vouchers will be emailed within 3 days after purchase.

        When do my tickets start?

Tickets only start from the first time you use them!

        What are the ages of the Children?

Childrens ages are 3 - 9 years for all Disney, Seaworld, Universal Studios, Islands of Adventure, Busch Gardens, Wet N Wild and Aquatica.
Most of the other parks up to 12 years.
If the child is 10 whilst on vacation, but will be 9 when the ticket is first used then a childs pass should be ordered.

        I haven't received my tickets?

Tickets can take up to 18 working days to be delivered.

        Are the Disney passes fastpass enabled?

Yes! Simply take your ticket to the desired ride to collect your return time.

        Can this year's tickets be used next year?

Seaworld passes must be used within 1 year from purchase.
Disney tickets which are valid for 2011 can be used into 2012 as long as they are activated in 2011.
Flextickets and Flexplus tickets which are valid for 2011 can be used into 2012 as long as they are activated in 2011.
Universal 2 and 3 park tickets which are valid for 2011 can be used into 2012 as long as they are activated in 2011.

        Do you price match?

No. We monitor the market daily to ensure our prices are competitive and offer fantastic value for money and therefore save clients the hassle of ringing around.

        What happens if we need to cancel?

Tickets are 100% non refundable once payment is taken.

        Technical Problems?

If you are having trouble while booking your tickets, let us know by using the Contact Us form. Please inform us of the problem and leave your contact number so we can call you back.